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Altiris Altiris eXpress™ Connector for Remedy Help Desk Provides Best-of-Breed Client Management Integration with Widely Used IT Service Management Software Connector makes critical infrastructure data readily available, expediting problem resolution, improving service levels and increasing help desk worker efficiency November 6, 2002 - Altiris Inc. (Nasdaq: ATRS), a leader in systems management solutions that reduce the total cost of owning information technology, today announced the Altiris eXpress™ Connector for Remedy Help Desk. The connector provides IT workers with access to the award-winning IT management functions of Altiris® software from the Remedy Help Desk console, a widely used IT service management solution. The resulting combination expedites problem resolution and increases help desk worker efficiency. IT administrators can access consolidated service management and client management functions by launching Altiris solutions from within the Remedy Help Desk interface, eliminating the need to simultaneously run multiple IT management applications. In addition, IT asset data managed by Altiris solutions can be automatically processed against Remedy business rules and imported into the Remedy Help Desk database. This links users to devices and provides service desk workers immediate access to hardware specific information for instantaneous issue diagnosis. Automated integration and IT asset data sharing keeps critical infrastructure data readily available for the IT administrator and creates an integrated solution that saves time and improves service levels. “The Altiris eXpress Connector for Remedy Help Desk combines two leading IT management products to create a complimentary service management solution,” said Robert Yario, Column Business Systems principal. “As Remedy’s largest North American commercial VAR, we see that our customers are eager to have the ability to manage the desktop from Remedy Help Desk. Even with reduced IT spending, IT management still realizes the value of asset management as a way to drive cost savings and the Altiris connector creates a complete service and asset management platform.” The Altiris connector extends the Remedy-managed environment to include detailed hardware and software inventory data, software delivery and application management. Altiris product consoles integrate with Remedy Help Desk, allowing users working on a service request to view PC-specific inventory data, launch the Altiris Resource Explorer™ for more detailed inventory data or launch the Altiris Carbon Copy® Solution console for powerful remote control. The connector will only replicate delta files to Remedy Help Desk making the entire solution more efficient and scalable. Customized alerts generated and forwarded by Altiris solutions can be processed against business rules or opened as a work item within Remedy Help Desk, thereby centralizing critical data and easing the workload for help desk workers. “Altiris’ award-winning IT lifecycle management solutions greatly reduce the cost and complexity of managing hardware and software while Remedy Help Desk is a complete solution for enterprise service desk management,” said Tyler Smith, Altiris VP of marketing. “The connector lets IT administrators leverage the complimentary strengths of Remedy Help Desk and Altiris client management solutions and implement a more comprehensive management solution. The connected solution will provide automated inventory and event forwarding as well as console launching from a single interface to keep an IT environment running at optimal levels.” Licensing and availability The Altiris eXpress Connector for Remedy Help Desk will be available in beta by end of Q4 2002. Please visit www.altiris.com or call 801-226-8500 for more information. About Altiris Altiris Inc. offers a full line of Web-enabled solutions that empower organizations to easily manage desktops, notebooks, handhelds and servers throughout the IT lifecycle. Altiris provides fully integrated, complete systems management solutions including deployment and migration, software operations management, inventory and asset management, and help desk management. Altiris’ core technologies greatly reduce the cost and complexity of owning IT resources. For more information, visit www.altiris.com. Note on Forward-Looking Statements: This press release contains certain forward-looking statements within the meaning of Section 21E of the Securities Exchange Act of 1934 and Section 27A of the United States Securities Act of 1933, including the statement regarding the expected availability of the beta version of the Altiris eXpress Connector for Remedy Help Desk product. These forward-looking statements involve certain risks and uncertainties that could cause actual results to differ, including, but not limited to, difficulties in product development and delays in the production and delivery of such beta version; errors in the product; and such other risks as identified in our quarterly report on Form 10-Q for the period ended June 30, 2002, and from time to time in other reports filed by Altiris with the Securities and Exchange Commission. -------------------------------------------------------------------------------- Company Contact Agency Contact Rhett Glauser Brian Anderson Altiris, Inc. Snapp Norris Group 801.805.1131 801.226.3223 rglauser@altiris.com banderson@snappnorris.com -------------------------------------------------------------------------------- ## Altiris and Carbon Copy are registered trademarks of Altiris Inc. Altiris eXpress and Resource Explorer are trademarks of Altiris Inc. The other company names or products mentioned are or may be trademarks of their respective owners. |